Got a question? Need help? We're here!
FAQs
What are your current opening times?
Our shop is now open! Current spring opening hours are:
Monday - Friday: 9am - 11am & 2pm - 5pm (CLOSED 11am - 2pm)
Saturday: 9am - 5pm
When will my order be ready?
Currently, orders are taking 2-3 working days to process. We will text you when your order is ready to collect.
Where is my order?
Please allow 2-3 working days. If you still haven't received your order or a text message advising your order is ready for collection after 5 working days then send us an email. Put "REMINDER" and your order number as the subject and send the email to and we will get back to you as soon as possible.
I can't find the size I need on the website. Do you do other sizes?
Please email us on shop@smartuniform.co.uk with the size you currently have and the size you think you need along with your telephone number and the name of the school and we will get back to you.
Will I have to queue outside?
During busy periods, you may be asked to queue outside of the shop until we have space inside to serve you safely.
Are you allowing exchanges?
Yes, we are. If you have ordered the wrong size then please bring your order back to the shop along with your receipt and we will be able to assist you.
What size do I need?
For smart branded items, our sizing is:
Crews, Cardigans & Vees (NOT POLO SHIRTS):
24" = 3-4 years
26" = 4-5 years
28" = 5-6 years
30" = 7-8 years
32" = 9-10 years
34" = 10-11 years
36" = 11-12 years
38" = Adult Small
40" = Adult Medium
42" = Adult Large
44" = Adult X Large
Polo Shirts ONLY:
24" = 3-4 years
26" = 5-6 years
28" = 7-8 years
30" = 9-10 years
32" = 11 - 12 years
34" = 13 years
36" = Adult X Small
38" = Adult Small